Outsourcing in banking: at a crossroads

Outsourcing is not new to European banks, but it has the potential to help them address some of the most pressing challenges in the sector today: cost and technological change.

To understand the current dynamics and challenges in the financial services outsourcing market, we conducted a survey across a broad range of European banks as well as established outsourcing providers working in the sector. The survey found that IT outsourcing is firmly established in parts of the business that are not differentiating and where scale effects are sizable, such as IT operations or infrastructure. Meanwhile, business process outsourcing is less developed than in other industries, mainly due to lack of standardization or adequate service offerings from providers.

Register and find out how European banks should leverage outsourcing to control costs and drive digital innovation.

One more step to download

New partnerships and solutions in view of growing challenges

Published by:
Language:
English

Required fields are marked with an asterisk (*)

Producing high-quality publications such as "Outsourcing in banking: at a crossroads" incurs costs at PwC and Strategy&. But instead of charging readers for this service, we have decided to make this publication available free of charge in return for your consent to marketing. Consenting to marketing will give you access to all the benefits offered by Strategy& and PwC's Information Service, and you'll get information tailored to your needs on a regular basis.

Upon submission of your consent and verification of your e-mail address, your consideration for receiving "Outsourcing in banking: at a crossroads" is fulfilled and you have the right to unsubscribe at any time, e.g. by e-mail to de_datenschutz@pwc.com, thereby withdrawing your consent with effect for the future. You can find further information in this privacy policy.

Yes, I would like to receive the latest updates on consultancy advice and service information, news from my industry, notifications about upcoming events, information on PwC research and other marketing information from the PwC Network companies in the German-speaking region by e-mail.

My consent relates to the PwC Network companies in the German-speaking region listed here with their business purposes (hereinafter jointly referred to as „PwC DE“)

PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft | Wirtschaftsprüfung, Steuerberatung, Wirtschafts- und Finanzberatung, Strategieberatung

PricewaterhouseCoopers Legal AG Rechtsanwaltsgesellschaft | Rechtsberatung

Fachverlag Moderne Wirtschaft GmbH | Wirtschafts- und Finanzberatung durch Print- und Online Publikationen

INTES Akademie für Familienunternehmen GmbH | Wirtschafts- und Finanzberatung für Familienunternehmen

PwC Strategy& (Germany) GmbH | Wirtschafts- und Strategieberatung

PwC Strategy& (Austria) GmbH | Wirtschafts- und Strategieberatung

PwC Strategy& (Switzerland) GmbH | Wirtschafts- und Strategieberatung

PwC Cyber Security Services GmbH | Wirtschafts- und Strategieberatung im Bereich IT-Sicherheit (IT-Sicherheitsdienstleistungen)

PwC Certification Services GmbH | Prüfung und Zertifizierung mit Spezialisierung auf IT-Sicherheit, Datenschutz und Compliance

PwC Solutions GmbH | Vertrieb von EDV-Lösungen zur Unternehmens-, Wirtschafts- und Finanzberatung

To individualise communication with me, I consent to PwC DE analysing my interests that I expressly communicate (e.g. via a web preference center on a PwC DE website) and my usage behaviour (e.g. retrieved content, access, clicks and reading time) with regard to newsletters and similar communications as well as via linked PwC DE websites, by using cookies, web-beacons and similar technologies, and may store this information in a personal profile. I further agree that PwC DE may also add my personal contact details (e.g. name, title, company and role/position) that I have entered on a PwC DE website and/or that are already stored in the customer relationship management systems operated by PwC DE to this profile. I finally agree that PwC DE may also add public company information about my employer to this profile.

*Submit consent and receive "Outsourcing in banking: at a crossroads" in return.