Telecom’s slow march towards commoditization

The surge in demand for virtual services caused by lockdowns and the ensuing new world of work, characterized by much more widespread remote and digital collaboration between workers as well as potentially transformative 5G use cases, have presented new opportunities for players of the global telecom industry.

However, our report illustrates that fixed and mobile telecoms have not yet taken advantage of these opportunities and rather increased their commoditization levels. If operators turn 5G deployment into a network advantage they can sustain and shift part of their value creation to enabling different need states of digital life more broadly, the prognosis for global telecom players can be encouraging.

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The general trend observed over more than a decade remains unaltered

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