Retail Banking Monitor 2025

Overall, 2024 has proven to be another positive year for European retail banks, with topline increasing by 3% and profits by 4%. In addition to rising interest rates, many retail banks are reaping the rewards of their cost transformation initiatives and the successful adoption of digital service models.

Over the past decade, neobanks and challenger banks have made a noticeable impact on the retail banking landscape. They are approaching a tipping point where they could begin to capture a significant share of income from traditional incumbents. Our analysis has identified five priorities for incumbent and challenger banks for shaping and winning the future of retail banking.

Register now to learn more about the priorities retail banks should focus on to stay competitive.

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The race to win the retail banking future

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